SITUATION

Daycare, weddings, driver’s licenses and voter registration – the list is long and there are many questions at Frederikshavn City Hall. Here the employees must be available every day to advise and assist the municipality’s more than 62,000 residents.

“We have to deliver good service to our residents and that’s why it is important that our employees have proper working conditions. Telephone employees are busy all day long, and having the right tools is essential to an efficient and well-functioning organization,” says Michael Brink, IT employee for the City of Frederikshavn.

The City of Frederikshavn has a Cisco Unified Communication solution. The city is very satisfied with this solution. Now the employees have professional Jabra headsets, which complete the Cisco solution with excellent sound quality.

EMPLOYEE WELL-BEING

Jabra headsets are known for many things, including their superior sound quality and functionality. But Michael Brink sees other advantages that can also benefit employee well-being:

“We have employees who talk on the phone all day long. For them a headset is essential. Using a headset means less neck pain because they don’t have to sit and cradle a telephone with their shoulder when they need to use their hands. So, in addition to the excellent sound quality, the ergonomic benefits are also very important.”

Other benefits that Michael Brink mentions is the technology, which, for example, makes it possible for employees to listen to the radio through their headset. When the telephone rings, the radio turns off automatically so it doesn’t disturb the conversation. For employees who work in large open offices, the radio function is a plus as it limits background noise so employees can better concentrate on servicing the City’s residents.

A LONG-TERM AND ECONOMY IC CHOICE

With the purchase of Jabra headsets, the City of Frederikshavn has thought about the future. One of the reasons they chose Jabra was the support for Unified Communications.

“We are constantly striving to improve the daily life of our employees. The first step was new headsets. Now with Unified Communications, we are again getting technological benefits, which can optimize our processes,” says Michael Brink.

In choosing Jabra, economy has also played an important role for the City of Frederikshavn. That’s why they have purchased both wireless headsets for their employees who do not speak on the phone as much.

“We are constantly focusing on making sure we use our money in the right way. Jabra headsets have very good sound quality whether they are wireless or corded, and I know that our employees are very happy with Jabra.”

ALL THE WAY TO THE OTHER END OF DENMARK TO FIND THE RIGHT SOLUTION

The City of Frederikshavn investigated the market carefully to find the right headsets for the right price. They found them at TDC Business Center Lyngby.

“We found this supplier to be very competent. They were helpful and understood our needs, so we have been very pleased to do business with them.”